Refunds Policy

At Silver Palace Limited ("the Company"), we strive to provide high-quality services to our customers. If for any justifiable reason you'd like a refund, we offer refunds subject to the following conditions:

1. Eligibility for Refunds
- Refunds are available for services that have been paid for but not yet rendered.
- Refunds are not available for services that have already been provided or completed.

2. Refund Requests
- To request a refund, please contact our customer support team at info@silverpalaceltd.com within 7 days of contract signing and payment.
- Please provide your name, contact information, invoice number, payment confirmation and a brief explanation of the reason for the refund request.

3. Refund Process
- Once we receive your refund request, we will review it and determine if you are eligible for a refund.
- If your refund request is approved, we will process the refund within 7 business days.
- Refunds will be issued via the original payment method used for the purchase.

4. Refund Amount
- The amount of the refund will be determined based on the unused portion of the services.
- Any applicable fees or charges incurred during the refund process (such as transaction fees) will be deducted from the refund amount.

5. Exceptions
- Certain services may be subject to specific refund policies or restrictions. These exceptions will be clearly communicated at the time of contract signing and dependent on project dynamics.

6. Contact Us
If you have any questions or concerns about our refunds policy, please contact our customer support team at info@silverpalaceltd.com.